Sweatnix offers a 30-day refund guarantee. The whole point of the guarantee is for you to actually test the product — wear it, wash it, see if it works for you. If it doesn't, return it within 30 days of receipt for a full refund of the product price. Conditions - Return within 30 days of receipt. - Items can be worn and washed — we want you to test them properly. - Customers pay return shipping unless the item is faulty. - Refunds are processed within 5 business days of us receiving the returned item. - The original product price is refunded to your original payment method. How to start a return Email support@sweatnix.com.au with your order number. We'll send return instructions and a return address.
Your rights under Australian Consumer Law
This 30-day refund guarantee is offered in addition to your rights under the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in our refund policy is intended to limit or exclude any rights you have under the ACL or any other applicable law.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@sweatnix.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a business day. We are not responsible for the bank's processing time or fees if any.
